Vacos Community

Dual band steering compatibility

Hi @Tim I’m working to complete the setup of my cameras but I believe I’ve encountered an issue.

My router offers dual band steering where it’ll switch between 2.4Ghz and 5Ghz for compatible devices to offer better connection.

I believe my phone will cross connect between the two, but the cameras will not.

Is there any updates that will allow these to connect to 5Ghz in the future?

Part of my network expansion involves pods that increase the range of my network and they have to be dual band configured. If the network is set to 2.4Ghz alone I lose this capability.

Update: I managed to connect the cameras now. No issues with my router having the mentioned setting.

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Hi @IslandLife Glad to hear that :slight_smile:
Do your 2.4GHz and 5GHz WiFi networks have the same name (SSID)? Report has it that they need to have different names. But exception is possible and we would like to learn and improve :slight_smile:

Hi @Tim they do go by the same SSID.

Thank you @IslandLife for the confirmation :slight_smile: We have noted this and will gather more feedback from users.

@Tim Hello, I currently have one camera set up and am trying to add a second camera, but I am not able to ‘add’ the second camera using the ‘+’ in the video feed screen in the upper right corner. It takes me to a page saying ‘warning: device configuration requires wifi’. What am I missing here?

Hi @Orlando_Jimenez ,
Are you using an iPhone with iOS 14?
If yes, please enable the ‘Precise Location’ feature on the location settings of the Vacos app.
To proceed, please tap on the Settings app, go to Privacy–Location Services–Vacos–Precise Location

@Tim i really had my doubts but that did the trick! Thx so much for your help. We’ve got two cameras overlooking our home giving us sound peace of mind :sunglasses::+1:t4:

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These will join the network at the supported frequency. From what I’ve seen, most smart devices prefer the 2ghz network option. Not sure, but I believe it’s something to do with traffic…

It seems like these would have better connectivity on the 5ghz bandwidth. Hopefully that’ll be added in the next iteration.