How to Download the videos?

In case i need the videos for police investigation how to download the videos to my laptop?


Hello @juninho_decio, welcome to the community :slight_smile:
We can re-record when watching the camera live stream or playback the footage. The recorded video can be found in the app then saved in the phone storage for sharing.
Note: The steps to do so could be different depends on the phone app (‘Vacos’ or ‘Vacos Smart’).
For more details, please send an email to

Hello TIM

Not an option, as if i do that i will have a new timestamp. Useless for evidence.

Hi @juninho_decio,
Please don’t worry, the timestamp on the camera view won’t change during the re-record (see below picture).
We can be subject to this timestamp.