I like many were sold false promises of a superior wireless camera setup. Having bought the 5 camera package all I can say is that I’m thoroughly disappointed and I hope the following issues will be resolved ASAP.
Connectivity between the cameras and the router is shocking. I have the fastest fibre broadband available and can get strong WiFi about 50 metres from my home with multiple devices from different brands so I fail to see why my cameras that are within 5 metres of the router can’t hold a steady connection. 95% of the time they fail to open in the app and when they do the data transfer shows 0kb/s. This appears to have gotten worse since the firmware update. Any ideas to improve this?
like many users I still get the activation notifications but the videos have failed to record. Yes I’m not using the cloud system but it seems the those with the cloud service get the same problem. I’m not willing to pay for a cloud service with no guarantee the videos will record. Ultimately isn’t this the most important feature of a security camera to record footage??
Battery life!! I’m lucky and get about 1 week before they need charging. It was very deceptive of your company to advertise 'up to 6 months ’ when the battery lasts 10% of what was quoted. Vacos should hold their hands up, apologise and admit that either more testing was required or their estimates were wrong.
Also 3 of the 5 cameras rarely get activations due to their location but battery life is still as poor so its not a ‘more than 20 activations a day’ issue. I should not have to spend more money buying solar panels because of false advertising.
I really hope that in time you will resolve these basic issues as the Vacos cam has the potential to be the superior product in this market. I was so excited to be one of the first to have these however the many serious issues have undermined the reputation of this product and much will need to be done to win back the trust of your client base.