Welcome to the forum.
For mine, as soon as the free intro could service trial ended, the easy access to the videos ended. I still get notifications, but when I select it, I get the “no cloud subscription” error. So, I have to go to the videos on the app page, but there again, I have to go past the “no cloud subscription” error page and select the local storage option. By then, if anyone was there, far too late to catch them!
For you, I would suggest logging out of the app and logging back in. If that doesn’t work, try deleting the app and reinstalling. Then it might fix during the app setup. I still can’t get mine to update firmware, and that’s been out for a while. The first update required my deleting of the app–I didn’t want to do that this time. But then it still won’t update!!!