No voice prompts during setup

Hi i have just purchased 2 x camers and when i hold the reset button , i dont receive any voice prompts
all i here is a tone that activates once and that is all that happens.

I then try and scan the QR code but nothing is happening
Network is up and running on 2.4 and have limited password to 10 characters
Android phone is connecting to network succesfully

Please advise

Hi @ezytrak welcome to Vacos Community:)

To help you better, please check if you charge the camera.
And please kindly press the reset button for 5-10 seconds.

If it does not work, please contact our support team via